FAQs

Bulkysanta offers premium Indian handicrafts, brass utensils, pooja essentials, home décor items, table placemats, cushion covers, and daily-use traditional products. All items are handcrafted, quality-checked, and sourced from skilled artisans across India.

Yes. Most products on Bulkysanta are handcrafted by experienced Indian artisans using traditional techniques like brass casting, kalai (tin coating), hand-hammering, etching, weaving, and hand-embroidery. Each piece reflects genuine craftsmanship and authenticity.

To cancel your order, please contact our customer service team immediately at +91-8882636969 or drop us an email at bulkysanta@gmail.com. Note that cancellation may not be possible once an order is in transit.

No, we do not apply any cancellation charges if the order is canceled before it is processed or shipped.

We strive to deliver your order as quickly as possible. Typically, orders are shipped within 1-2 business days from our warehouse after confirmation. Depending on your location, delivery can take between 3 to 15 days. We appreciate your patience and understanding.

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Please refer to our return/refund/cancellation policy page - https://bulkysanta.com/pages/return-and-exchange-policy

Refund

Yes. Brass utensils with proper tin coating (kalai) are completely safe for cooking and serving. The tin lining prevents reactivity with food and helps retain natural flavor and heat efficiently. Our brass utensils are made using high-grade brass and food-safe materials.

Clean using mild soap and soft sponge. Avoid steel scrubbers. For shine, use natural cleaning methods such as lemon + baking soda paste, tamarind rub, or a brass polish. Keep dry after washing to prevent spots.

Yes. Regular usage may dull the tin coating. Depending on frequency of use, kalai should be done every 6–12 months. This keeps the utensils food-safe and enhances cooking performance.

Absolutely. Brass is known for its durability and long life. Bulkysanta brass diyas and pooja items are made from solid brass and designed to last for years with minimal maintenance. They retain shine and add elegance to spiritual settings.

Wash with warm water and mild soap. For heavy soot or oil stains, use lemon and salt or a gentle brass cleaner. Avoid abrasive rubbing to maintain polish.

Yes, depending on the material. Most Bulkysanta table placemats are wipe-clean or hand-wash friendly. For woven or fabric mats, gentle hand-wash is recommended. Always refer to product descriptions for specific care instructions.

No—Bulkysanta cushion covers are made using high-quality fabrics and colorfast dyes. For best results, wash gently in cold water and avoid harsh detergents.

Yes. Our brass utensils, décor pieces, pooja items, and handmade products make perfect gifts for housewarmings, weddings, festive celebrations, and corporate gifting.

COD is available for most products, subject to location and courier partner availability. High-value orders may require online payment.

Bulkysanta offers direct-from-artisan pricing, better quality control, detailed product info, and authentic handcrafted items not easily available on marketplaces. You also get dedicated customer service and safe packaging.

You can reach us through website chat, email, WhatsApp, or by calling the support number mentioned on the “Contact Us” page.

Brass (Pital) is an alloy composed primarily of Copper and Zinc. Copper (Tamba) is a pure elemental metal. Functionally, this difference means Brass is generally stronger and more durable than pure Copper, and it features a distinctive rich golden-yellow color. While Copper is prized for its historical health uses (especially for water), Brass is the preferred metal for our heritage servingware due to its superior strength and lasting golden shine.