Return and Exchange Policy

Return, Replacement & Cancellation Policy | Bulkysanta

At Bulkysanta, every product is carefully crafted and shipped with love, precision, and quality checks. However, we understand that unexpected situations can occur. This page explains our return, replacement, and cancellation policies in detail.

1. Return and Replacement Policy

We take pride in our handcrafted products, but if you happen to receive the wrong item or a damaged product, we’re here to help.

1.1 Conditions for Return or Replacement

You can request a return or exchange by emailing us at bulkysanta@gmail.com within 48 hours of receiving the product.
Our team will respond to your request within 24 working hours.

Please note:

  • Returns and replacements are accepted only in cases of wrong or defective items.
  • Requests raised after 48 hours of delivery will not be eligible for return or exchange.
  • Customers must self-ship the product back to us within 3 days of delivery.
  • Exchange will be done only once per order.
  • The company reserves the right to levy shipping charges in cases that come under legal or inspection scrutiny.

1.2 Return Eligibility Requirements

To qualify for a return or replacement:

  • You must share a proper unboxing video clearly showing the issue with the product.
  • The product must be in its original condition and packaging.
  • A confirmation email will be sent once the returned shipment is received and passes our quality inspection.

If the product fails our quality check, it will be shipped back to you.

1.3 Return Shipping & Refund Process

  • Do not return any item before receiving a confirmation email from our team.
  • Return shipping costs must be borne by the customer.
  • Refunds are processed only for:
    • Wrong products delivered (different from the one ordered)
    • Damaged or faulty products received

Refunds will not be provided if:

  • The product was delivered correctly as per color, size, or specification chosen by the customer.
  • The customer changes their mind after delivery.

2. Cancellation Policy

We understand that sometimes plans change — that’s why we offer an easy cancellation process.

2.1 How to Cancel Your Order

You can cancel your order before it has been shipped by contacting us at bulkysanta@gmail.com .
Once your cancellation request is confirmed, the entire order amount will be refunded to your original payment method.

2.2 Post-Dispatch Cancellations

Once an order is shipped, it cannot be cancelled. In such cases, you can follow the return process as outlined above after receiving the product.

3. Important Notes

  • Always keep your order confirmation email and unboxing video as proof for any claim.
  • Refunds (if approved) will be processed within 7–10 business days of receiving the returned item.
  • For any queries regarding return status or refund, please write to us at bulkysanta@gmail.com.

4. Contact Us

For support related to returns, exchanges, or cancellations, contact:

📧 Email: bulkysanta@gmail.com 
🌐 Website: www.bulkysanta.com
🕐 Response time: Within 24 working hours