Authentic Brass Tadka Pan (Kai Urali) | Handcrafted Kerala Tempering Pan with Thick Bottom | Traditional Indian Spice Tempering Utensil

Return, Replacement & Cancellation Policy | Bulkysanta

At Bulkysanta, every product is carefully crafted and shipped with love, precision, and quality checks. However, we understand that unexpected situations can occur. This page explains our return, replacement, and cancellation policies in detail.

1. Return and Replacement Policy

We take pride in our handcrafted products, but if you happen to receive the wrong item or a damaged product, we’re here to help.

1.1 Conditions for Return or Replacement

You can request a return or exchange by emailing us at bulkysanta@gmail.com within 48 hours of receiving the product.
Our team will respond to your request within 24 working hours.

Please note:

• Returns and replacements are accepted only in cases of wrong or defective items.
• Requests raised after 48 hours of delivery will not be eligible for return or exchange.
• Customers must self-ship the product back to us within 3 days of delivery.
• Exchange will be done only once per order.
• The company reserves the right to levy shipping charges in cases that come under legal or inspection scrutiny.

1.2 Return Eligibility Requirements

To qualify for a return or replacement:

• You must share a proper unboxing video clearly showing the issue with the product.
• The product must be in its original condition and packaging.
• A confirmation email will be sent once the returned shipment is received and passes our quality inspection.

If the product fails our quality check, it will be shipped back to you.

1.3 Return Shipping & Refund Process

• Do not return any item before receiving a confirmation email from our team.
• Return shipping costs must be borne by the customer.
• Refunds are processed only for:
  • Wrong products delivered (different from the one ordered)
  • Damaged or faulty products received

Refunds will not be provided if:

• The product was delivered correctly as per color, size, or specification chosen by the customer.
• The customer changes their mind after delivery.

2. Cancellation Policy

We understand that sometimes plans change — that’s why we offer an easy cancellation process.

2.1 How to Cancel Your Order

You can cancel your order before it has been shipped by contacting us at bulkysanta@gmail.com .
Once your cancellation request is confirmed, the entire order amount will be refunded to your original payment method.

2.2 Post-Dispatch Cancellations

Once an order is shipped, it cannot be cancelled. In such cases, you can follow the return process as outlined above after receiving the product.

3. Important Notes

• Always keep your order confirmation email and unboxing video as proof for any claim.
• Refunds (if approved) will be processed within 7–10 business days of receiving the returned item.
• For any queries regarding return status or refund, please write to us at bulkysanta@gmail.com.

4. Contact Us

For support related to returns, exchanges, or cancellations, contact:

📧 Email: bulkysanta@gmail.com 
🌐 Website: www.bulkysanta.com
🕐 Response time: Within 24 working hours

Most of what we buy today is quick, convenient—and forgettable. But the things that stay with us are different. They carry meaning, they last longer, and they make our everyday lives healthier and warmer. That’s what Indian crafts have always done. Brass that ages beautifully with use. Cotton that breathes through the seasons. 

And that’s only the beginning. From natural fibers like jute, rattan, seagrass, and cotton shaped into baskets, rugs, and textiles, to intricate arts like Madhubani, Kalamkari, and Rajputana paintings, to sculptural crafts and textiles such as Bidriware, pottery, wood carvings, Zardozi embroidery, Patola sarees, Kutch embroidery, and handwoven silks—India’s traditions aren’t just decorative, they’re ways of living; they’re rituals and solutions that have served humanity for centuries.

Bulky Santa was created to bring that wisdom back into daily life. We curate home décor, gifting, and pooja essentials that are thoughtful, premium, and rooted in heritage. Each collection is designed to feel whole—something you can use and live with, not just admire on a shelf.

Our purpose is simple: to keep Indian handicrafts alive as part of modern living. Not just as memories of the past, but as meaningful choices for today. We work directly with artisans who have been doing this for generations so their skills continue to thrive, while giving you conscious alternatives to mass-made products.

This idea originated with our founder, Swati. Growing up in a Rajasthani family and in the old lanes of Delhi, she was surrounded by traditions that never felt outdated. Her curiosity led her from haats and emporiums to trade fairs all around India, where she discovered both the struggles and the brilliance of artisans. What she realized was that the crafts weren’t the problem—the way they were presented was. They needed to be woven into modern life in ways people could easily embrace.

That’s how this vision came to life: as a home for crafts that are good for you, good for the people who make them, and thoughtful towards the planet we all share.

We’re still learning and improving—but the products themselves have always stayed true: authentic, natural at their core, and designed to enrich your life.

And the name? Bulky Santa = the generous giver of Indian heritage. A “bulky” treasure trove of handcrafted traditions, delivered with joy and abundance like Santa himself. It began with our early work in bulk gifting, and the name stayed, because it still reflects our values of giving, abundance, and thoughtfulness.

That is what makes Bulky Santa:
The Heartbeat of Indian Heritage